Thank you for choosing Electric Bikes Paradise. We're here to make your experience as smooth, helpful, and enjoyable as possible. Whether you have questions about our products, need help with an order, or just want to say hello — our team is ready to assist you.
How to Reach Us
Phone: Call us Monday through Friday, from 9:00 AM to 5:00 PM MST, at (888) 433-2731. Our friendly support team is standing by to help with anything you need.
Live Chat: Need a quick response? Click the "Chat with us" button in the lower-right corner of our site during business hours to talk to us in real time.
Email: Reach us anytime at sales@electricbikesparadise.com — we aim to respond within 1–2 hours during business hours (Mon–Fri, 9:00 AM–5:00 PM MST).
Mail Us
Prefer the old-school method? You can send us mail at:
Electric Bikes Paradise
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609, United States
Connect With Us on Social Media
Follow us for updates, promotions, and new product launches:
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Custom Shipping Quotes
If you live outside our standard shipping zones (Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, military APO/FPO, PO Boxes, or international), you can email us to request a custom shipping quote. We'll check with our supplier on a case-by-case basis to see if delivery is possible and provide you with shipping costs if it is.
We're committed to delivering top-notch service and support every step of the way. Don't hesitate to reach out — we're here to help.