Warranty Policy

At Electric Bikes Paradise, we proudly stand behind the products we offer. Your satisfaction is our priority. If you experience any issues with your purchase, we're here to help guide you through the warranty process.

Manufacturer Warranty Information

All products sold by Electric Bikes Paradise are covered under manufacturer warranties provided directly by the brand. Each brand sets its own warranty terms, coverage durations, and exclusions.

Most products carry a manufacturer warranty of 1 to 2 years, though specific coverage varies by brand and product category. Some components — such as batteries, motors, and frames — may have separate warranty terms within the same product.

We strongly encourage you to review the warranty documentation that comes with your product. If you're unsure which manufacturer warranty applies to your purchase, contact us and we'll help you find the details you need.

What Manufacturer Warranties Typically Cover

While coverage varies by brand, most manufacturer warranties cover:

Defects in materials and workmanship under normal use
Major component failures (motor, battery, controller) within the warranty period
Frame defects (often covered for a longer period than other components)

What Manufacturer Warranties Typically Do Not Cover

Most manufacturer warranties exclude:

Normal wear and tear (tires, brake pads, chains, cables, grips)
Damage from accidents, misuse, neglect, or improper maintenance
Damage from modifications or use of non-authorized parts
Damage from commercial or rental use (unless specifically covered)
Cosmetic damage that does not affect functionality
Water damage beyond the manufacturer's rated protection level

Always refer to your specific product's warranty documentation for exact terms.

How We Support You

Our customer support team is available to assist you with:

Finding your product's specific warranty details
Initiating a warranty claim with the manufacturer
Navigating claim requirements and documentation
Answering any questions about coverage, exclusions, and timelines

We act as your advocate throughout the warranty process. While we are not responsible for the manufacturer's final claim decisions, we'll support you every step of the way to ensure you get the help you need.