Welcome to Electric Bikes Paradise. We're committed to giving you a seamless and secure shopping experience — starting with a smooth and transparent payment process.
Accepted Payment Methods
We currently accept the following payment options:
- Credit Cards: Visa, Mastercard, American Express, Discover
- Debit Cards: All major debit cards with a Visa or Mastercard logo
- PayPal: Fast and secure checkout via your PayPal account
- Affirm: Split your purchase into flexible monthly payments (if eligible)
For more information about financing through Affirm, please see our Financing page.
Order Processing
Authorization Hold: When you place an order, an authorization hold may be placed on your payment method to reserve the funds. This hold is not a charge — it simply confirms that funds are available for your order.
Payment Capture: Payment is captured only at the time of shipment. No charge is processed to your payment method until your order ships.
Order Confirmation: Once your order is successfully placed, you'll receive a confirmation email detailing your order and payment method.
Payment Security
Secure Checkout: Our checkout is protected with SSL encryption to ensure your personal and payment data is safe.
Fraud Prevention: We use advanced tools and protocols to monitor and prevent fraudulent transactions.
PCI Compliance: Our payment processing meets PCI-DSS standards. We do not store your full payment card details on our servers — that information is handled directly by our PCI-compliant payment processors.
Payment Authorization and Modifications
By submitting your order, you authorize Electric Bikes Paradise to charge your selected payment method for the full amount at the time of shipment, including applicable taxes, fees, and shipping charges.
Once your order is placed, we cannot modify your payment details. If you need help with payment issues, please contact our Customer Support team.
Payment Confirmation
After your payment is captured at shipment, you'll receive a Payment Confirmation Email confirming that the transaction was completed.
Sales Tax
Sales tax is calculated at checkout based on your shipping address and applicable state laws.
Order Cancellation Summary
- Orders can be canceled before they have shipped
- If payment has not yet been captured: no cancellation fee
- If payment has been captured but the order has not yet shipped: a 5% cancellation fee applies
- If the order has already shipped: cancellation is no longer possible — see our Return Policy
Please see our Cancellation Policy for complete details.
Backorders
We do not accept backorders. If an item is out of stock at the time you place an order, we will notify you and offer a full refund or the option to wait for restock. No payment is captured until your order is ready to ship.
Questions?
Our Customer Experience Team is here to help. We're available Mon–Fri, 9am–5pm MST and typically respond within one business day.
Phone: (888) 433-2731
Email: sales@electricbikesparadise.com
Thank you for trusting Electric Bikes Paradise for your electric bike needs. We're committed to delivering a smooth and transparent payment experience every step of the way.
Electric Bikes Paradise
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609, United States
Phone: (888) 433-2731
