The Vanpowers UrbanCross Pro is a lightweight gravel electric bike with a flat-bar setup for riders who want premium gravel performance with comfortable upright geometry. Sharing the same 250W rear hub motor (520W peak, 42 Nm torque), 36V LG-cell battery, and 38.8-pound frame as the UrbanCross Ultra, the Pro swaps the carbon drop bar for a carbon flat bar, making it ideal for commuters who prioritize visibility and control over the racing drop position.
The UrbanCross Pro is for daily commuters and weekend adventurers who want gravel capability with flat-bar comfort. If you've ridden gravel bikes with drop bars and prefer the more upright, visible posture of a flat bar for city traffic and mixed-terrain riding, the UrbanCross Pro delivers the same lightweight performance as the Ultra with friendlier ergonomics.
| Motor | 250W brushless rear hub (520W peak, 42 Nm torque) |
|---|---|
| Battery | 36V LG-cell internal 345.6Wh |
| Range | Up to 75 miles Eco mode |
| Top Speed | Up to 25 mph (Class 2) |
| Bike Weight | 38.8 lbs |
| Max Load | 300 lbs |
| Frame Material | 6061 aluminum alloy with internal routing |
| Handlebar | Carbon one-piece flat bar, 680mm x 90mm |
| Brakes | Hydraulic disc front and rear |
| Drivetrain | Shimano CUES 9-speed |
| Tires | 700 x 40C dual-compound gravel |
| Display | Color TFT with Bluetooth |
| Smart Features | T-Box module with VanLife app, GPS, SOS |
| Sensor | Torque sensor |
| Certifications | UL 2849, UL 2271 (IPX7), FCC, IC, CA65 |
| Warranty | Up to 6-year frame warranty |
Up to 75 miles per charge on Eco mode under optimal conditions. Range varies with rider weight, terrain, throttle use, and assist level; the torque-sensing motor is more battery-efficient than cadence-based competitors.
The 250W motor with 520W peak power and 42 Nm torque handles city hills and moderate climbs well, especially with the Shimano CUES 9-speed gearing for leverage. Drop into a lower gear for sustained steeper terrain.
The Vanpowers UrbanCross Pro ships approximately 85 percent pre-assembled. Most riders complete final assembly in 20 to 40 minutes with the included tools. Detailed instructions and tools are included in the box.
The UrbanCross Pro supports rider and gear up to 300 pounds. The 6061 aluminum frame is built for daily commuting and adventure use.
Yes. Electric Bikes Paradise offers flexible financing through Affirm so you can get riding today and pay over time. Visit our financing page for full details and to check your rate.
Every Vanpowers UrbanCross Pro sold at Electric Bikes Paradise is backed by the full Vanpowers manufacturer warranty (up to 6 years on the frame), and our customer-first support team stands behind every purchase. If you have any issues, contact us at (888) 433-2731 or visit our Warranty Policy page for complete coverage details.
Electric Bikes Paradise has been helping riders find the right electric ride since 2019. Every order ships free to the contiguous US, our Price Match Policy means you never overpay, and our expert team is available Mon-Fri 9am to 5pm MST to answer your questions before and after the sale. As an authorized Vanpowers dealer, you get full manufacturer support and a genuine product backed by real warranty coverage. Ready to ride? Explore financing options or contact us today.
At Electric Bikes Paradise, we're committed to delivering a seamless and secure shipping experience. Below is everything you need to know about how your order gets from our warehouse to your doorstep.
We offer free shipping on all orders to the contiguous United States (lower 48 states). Orders are delivered via FedEx Ground, FedEx Freight, or another reliable carrier, depending on size and weight.
Curbside Delivery Only: Carriers will not deliver into your home, garage, or interior rooms. Please arrange for assistance if needed.
Please note that we do not accept backorders. If an item is out of stock at the time you place an order, we will notify you and offer a refund or the option to wait for restock. Payment is only captured once your order is ready to ship.
You'll receive a tracking number via email within 2–4 business days of placing your order. Use this tracking number to monitor your shipment from warehouse to curbside.
For oversized and heavy items such as electric trikes and mobility scooters, we ship via LTL Freight:
If your package arrives damaged, please follow these steps:
All damage claims must be reported within 72 hours of delivery to be eligible for a replacement or refund.
Please see our full Return Policy for complete details.
We currently ship only within the contiguous United States (lower 48 states).
We do not ship to:
Custom Quote Requests: If your address falls outside our standard shipping zones, you may email us at sales@electricbikesparadise.com to request a custom quote. We'll check with our supplier on a case-by-case basis to see if delivery is possible and provide you with shipping costs if it is.
Orders placed from outside our shipping zones without a pre-approved custom quote will not be fulfilled.
Sales tax is calculated at checkout based on your shipping address and applicable state laws.
Can I change my shipping address? Yes — please contact us within 24 hours of placing your order to request an address change. Email us at sales@electricbikesparadise.com.
Can I cancel my order before it ships? Yes — orders may be canceled before they are dispatched. If payment has already been captured but the order has not yet shipped, a 5% cancellation fee applies. Once shipped, our Return Policy applies. See our Cancellation Policy for full details.
We're here to assist you every step of the way. We're available Mon–Fri, 9am–5pm MST and typically respond within one business day.
Phone: (888) 433-2731
Email: sales@electricbikesparadise.com
Thank you for choosing Electric Bikes Paradise — we're honored to be part of your journey toward a better ride and lifestyle.
Electric Bikes Paradise
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609, United States
Phone: (888) 433-2731
Welcome to Electric Bikes Paradise — where your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. Our return policy is designed to be fair and transparent, ensuring a smooth experience while protecting both you and our team.
Refunds are processed after we receive the returned item(s), inspect for condition and eligibility, and approve the return. Refunds are issued to the original payment method and may take up to 10 business days to appear on your statement after we process the refund.
If you need to cancel your order, please note:
Payment is captured only at the time of shipment. Please see our Cancellation Policy for complete details.
To initiate a return, please:
Note: Return shipping costs are the customer's responsibility unless the product is defective or arrived damaged.
To change your order's shipping address:
Please note that any return resulting from an incorrect shipping address provided by the customer is subject to our 30% restocking fee.
Can I cancel my order? Yes — if it hasn't shipped yet. See our Cancellation Policy for fee details based on timing.
Do I have to pay for return shipping? If the product is defective or damaged on arrival, we cover return shipping. Otherwise, return shipping is the customer's responsibility.
How do I get a return label? If your return is approved and qualifies for free return shipping, we'll email you a return label to print and attach.
My refund hasn't shown up yet — what should I do? Refunds can take up to 10 business days to appear on your statement after we process them. Check with your bank or credit card provider first. If it still hasn't posted after 10 business days from our confirmation email, contact us at sales@electricbikesparadise.com.
What if my item arrives damaged? Take photos of the damage immediately, refuse the shipment if possible (note damage on the Bill of Lading), and email us at sales@electricbikesparadise.com within 72 hours of delivery with your photos and order details.
We're here for you. We're available Mon–Fri, 9am–5pm MST and typically respond within one business day.
Phone: (888) 433-2731
Email: sales@electricbikesparadise.com
Thank you for shopping at Electric Bikes Paradise — your trust means everything to us and we're here to make your experience smooth and stress-free.
Electric Bikes Paradise
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609, United States
Phone: (888) 433-2731
At Electric Bikes Paradise, we proudly stand behind the products we offer. Your satisfaction is our priority. If you experience any issues with your purchase, we're here to help guide you through the warranty process.
All products sold by Electric Bikes Paradise are covered under manufacturer warranties provided directly by the brand. Each brand sets its own warranty terms, coverage durations, and exclusions.
Most products carry a manufacturer warranty of 1 to 2 years, though specific coverage varies by brand and product category. Some components — such as batteries, motors, and frames — may have separate warranty terms within the same product.
We strongly encourage you to review the warranty documentation that comes with your product. If you're unsure which manufacturer warranty applies to your purchase, contact us and we'll help you find the details you need.
While coverage varies by brand, most manufacturer warranties cover:
Most manufacturer warranties exclude:
Always refer to your specific product's warranty documentation for exact terms.
Our customer support team is available to assist you with:
We act as your advocate throughout the warranty process. While we are not responsible for the manufacturer's final claim decisions, we'll support you every step of the way to ensure you get the help you need.
To start a warranty claim, please contact us with the following information:
We'll review your information and help you initiate the claim with the manufacturer.
We're available Mon–Fri, 9am–5pm MST and typically respond within one business day.
Phone: (888) 433-2731
Email: sales@electricbikesparadise.com
Thank you for choosing Electric Bikes Paradise — we're committed to making sure your products stay protected and your experience is stress-free.
Electric Bikes Paradise
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609, United States
Phone: (888) 433-2731
Use coupon code WELCOME20 at checkout to get $20 off your first order.
No minimum purchase required. Valid storewide, but some exclusions apply based on manufacturer restrictions.
Some brands and products offer even deeper discounts than our welcome offer. These may include:
To see if a product qualifies, visit the product page — if a coupon is available, it will be shown right there.
This page is updated regularly as new promotions are added.
We're proud to support those who serve with custom discounts for:
To claim yours, email a photo of your valid ID to sales@electricbikesparadise.com, include the items you're interested in, and we'll send you back a custom coupon or invoice tailored to your order.
Found the same product for less at another authorized online dealer? We may be able to match the price — as long as the request is submitted and approved before you place your order.
Send us a link or screenshot to sales@electricbikesparadise.com.
See our Price Match Policy for complete details and eligibility requirements.
Some brands prohibit discounts or price matching due to manufacturer agreements. Please contact us for the most up-to-date list of excluded brands and items.
This list may change at any time based on manufacturer agreements.
If your order was eligible but you forgot to enter your coupon at checkout — no problem.
Email us at sales@electricbikesparadise.com within 7 days of your purchase and we'll issue you a $20 store credit to use on your next order.
We're here to help with coupon codes, hero discounts, price match requests, and any other product or promo questions. We're available Mon–Fri, 9am–5pm MST and typically respond within one business day.
Phone: (888) 433-2731
Email: sales@electricbikesparadise.com
Thanks for shopping at Electric Bikes Paradise — your trusted source for premium electric bikes at competitive value.
Electric Bikes Paradise
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609, United States
Phone: (888) 433-2731
Use coupon code WELCOME20 at checkout to get $20 off your first order.
No minimum required. Valid storewide, but some exclusions apply based on manufacturer restrictions.
Some brands and products offer even deeper discounts than our welcome offer. These may include:
To see if a product qualifies, visit the product page — if a coupon is available, it will be shown right there.
This page is updated regularly as new promotions are added.
We're proud to support those who serve with custom discounts for:
To claim yours, email a photo of your valid ID to sales@electricbikesparadise.com, include the items you're interested in, and we'll send you back a custom coupon or invoice tailored to your order.
Found the same product for less from an authorized dealer? We'll match the price — as long as the request is submitted before you place your order.
Send us a link or screenshot to sales@electricbikesparadise.com.
See our full Price Match Policy for complete details and eligibility requirements.
Some brands prohibit discounts or price matching. Please contact us for the most up-to-date list of excluded brands and items.
This list may change at any time based on manufacturer agreements.
If your order was eligible but you forgot to enter your coupon — no problem.
Email us at sales@electricbikesparadise.com and we'll issue you a $20 store credit to use on your next order.
We're here to help with coupon codes, veteran and hero discounts, price matching, and any other product or promo questions. We're available Mon–Fri, 9am–5pm MST and typically respond within one business day.
Phone: (888) 433-2731
Email: sales@electricbikesparadise.com
Thanks for shopping at Electric Bikes Paradise — your trusted source for premium electric bikes at unbeatable value.
Electric Bikes Paradise
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609, United States
Phone: (888) 433-2731
Email: sales@electricbikesparadise.com
We are electric bike specialists. We are passionate about the products we sell, whether it's commuter e-bikes, mountain e-bikes, folding e-bikes, fat tire e-bikes, electric trikes, mobility scooters, or e-bike accessories. We are equally passionate about our customers.
Our goal is to be the most customer-centric brand in the electric bike market. Our customers include daily commuters, outdoor adventurers, fitness enthusiasts, and seniors seeking low-impact transportation — all looking to ride further and live better by finding the perfect electric bike that fits their lifestyle and needs.
Large generic retailers lack the specialized knowledge to answer specific questions on assembly, warranty, and product benefits and features. We know electric bikes inside and out, so we can give you the details and knowledgeable answers to any of the questions you might have.
Our mission is to help you ride further and live better. Electric bikes have allowed daily commuters, outdoor adventurers, and fitness enthusiasts to go further, stay active, and enjoy the ride like never before. We believe electric bikes are revolutionizing the way people travel, exercise, and explore the world around them. With the increasing popularity of electric bikes, there's a perfect ride for everyone.
We are an authorized dealer for our suppliers and we ship directly from their warehouses. By cutting out the cost of maintaining a brick-and-mortar store, we pass the savings directly on to you.
We offer fast free shipping to the lower 48, easy returns, personalized customer service, and a PCI-compliant secure checkout.
We understand buying an electric bike is a significant investment, so we want to make the buying process as easy as possible. Place your order today, and if you have any questions, give us a call or send us an email.
Electric Bikes Paradise was founded by Trevor Fenner, an e-bike enthusiast who has been riding electric bikes since around 2013.
Trevor was already running an online business selling bicycles when he saw a growing need for a dedicated electric bike retailer — one that offered a wide selection, knowledgeable customer service, and educational resources to help people find the right e-bike for their lifestyle.
In 2019, he launched Electric Bikes Paradise to focus exclusively on electric bikes and the rapidly growing e-mobility category. Today, we remain online-only by design. Operating without a brick-and-mortar storefront allows us to offer our customers competitive factory-direct pricing, faster shipping, and world-class customer service by phone, email, and live chat — all without sacrificing any of the things that made Trevor excited to start this business in the first place.
We love to give back to our community. We've partnered with PeopleForBikes, a leading non-profit organization dedicated to making bike riding better and more accessible for everyone in the USA.
It's amazing what a difference an electric bike can make in a person's life — from reducing car dependence to improving physical and mental health. Please consider donating to our fundraising campaign for PeopleForBikes. All proceeds go to help people in communities across the USA get access to safe bike infrastructure, get more people riding, and create healthier, more sustainable lives for their families.
You can reach our customer support team Monday through Friday, 9am to 5pm MST.
You can chat live with our customer support team during business hours — just look for the chat button in the lower-right corner of our site.
You can email our customer support team and we will reply within 1–2 hours during regular business hours.
Electric Bikes Paradise
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609, United States
Phone: (888) 433-2731
Email: sales@electricbikesparadise.com
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We hope you enjoy our electric bikes as much as we enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact us.
Real reviews from real customers
Absolutely love my new electric bike! The quality is outstanding and customer service was excellent. Highly recommend!
2 weeks ago
Best purchase I've made this year. The bike is powerful, comfortable, and the battery life exceeds expectations.
1 month ago
Great experience from start to finish. Fast shipping and the bike arrived in perfect condition. Couldn't be happier!
3 weeks ago
Very satisfied with my purchase. The bike performs well and the price was competitive. Would buy from here again.
1 week ago
Amazing quality and performance! This bike has transformed my daily commute. The team was super helpful too.
2 months ago
Excellent product and service. The bike is well-built and rides smoothly. Delivery was quick and hassle-free.
5 days ago
