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Questions about a bike, a correction to a guide, or a partnership enquiry — all of it lands in the same inbox and we read everything.

What we can help with

• Corrections. Spotted an outdated spec, a discontinued model, or a factual error? Send the page link and what is wrong. Corrections get priority.
• Choosing between bikes. Tell us your route, your storage situation, your height, and roughly what you want to spend. We cannot give personalised purchasing advice at scale, but reader questions shape what we write next.
• Brands and PR. We are happy to hear about products. Please read how we choose bikes first — we do not accept payment for placement, coverage, or ratings.
• Press and licensing. Quoting or referencing our work is welcome with attribution and a link.

What we cannot help with

• Orders, shipping, returns, and warranty claims. We do not sell bikes and have no access to any retailer’s order system. Contact the seller you bought from — for Amazon purchases, that is Amazon or the third-party seller listed on the product page.
• Repairs and diagnostics. For anything mechanical or electrical, a local bike shop that services e-bikes will help you far more than we can.
• Safety recalls. Contact the manufacturer directly and check your national product safety regulator.